E-mail Troubleshooting

Mac Mail

Mail constantly downloading messages

Have you recently installed Avast or any other Anti-virus software? Avast mail shield is known to cause issues with e-mail. Please uninstall or disable Avast while checking your e-mail.

Can not Send E-mail

Please verify that Authentication on your SMTP server is set for Password, and you have typed your password on the password field.

  • In Mail, choose Mail > Preferences, then click Accounts.
  • Select your email account from the list.
  • Click the Account Information tab.
  • From the Outgoing Mail Server (SMTP) pop-up menu, choose Edit SMTP Server List.
  • Make sure that the account’s SMTP server is selected in the list.
  • Click the Advanced tab.

(If you’re using public Wi-Fi, their firewall might be restricting your e-mail capabilities. Please try using your phone’s data if you cannot send/receive e-mails on your phone)