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 Help Me! |
| Bway National Dialup Numbers | |||||
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| Bway.net is now providing dialup beyond the NYC metro area through Velocity West. They are a national provider, and have service in almost every state / area
code.
To connect to them please find the nearest number to your location from this list and use that number in lieu of the bway.net dialup numbers for your remote connection. Depending on your setup, the easiest method may be to create additional profiles. If you need setup help please see our help section for general help in establishing a connection. Please note that bway.net pays a fixed amount per subscriber using the service within a month. This includes 40 hours of dial-up time. Any amount beyond that will be billable at the rate of $.22 per user, per overage hour. When using a Velocity West number, the only other change is that when prompted for your dialup username you need to include @bway.net, (i.e., binky@bway.net), plus your usual password. This setting will also work with Bway's NYC numbers, there is no need to change it. Also, when accessing your mail via a Velocity West dialup number, please download (pop) your email before composing and sending a message. This will transmit your IP address to our server and your connection will be associated with you as a client and not a spammer or other unfriendly entity, as those would normally be blocked. If you experience problems, please answer the following questions and email to support@bway.net The questions follow: (The first four are the most important for troubleshooting purposes) 1. Number being dialed into 2. Number being dialed from 3. Approximate time the customer was dialing in and experiencing failures. 4. Any error messages, if so exactly is it? 5. Does this happen all the time? When did this start happening? 6. What is happening; are they dialing out? Is the modem negotiating? Are they getting to the point of username/password verification? Are they connecting then getting dropped, if so how far into the connection? Are they not connecting at all? 7. Are they being assigned an IP Address? What is it? 8. What type of modem? 9. What type of computer, Windows or MAC? 10. What is the operating system? Happy trails! |
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568 Broadway, Suite 404 .. New York City, 10012 .. tel 212.982.9800 .. fax 646.290.8317
info@bway.net